Latest News

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  July 19, 2021

  Once again, NICE has been recognised as a Leader in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM) report.

  Differentiating in today’s transformative times requires an exceptional, next-gen customer experience (CX) that engages customers on the digital channels where they live. To satisfy the digital-first customer, you need an innovative, comprehensive workforce engagement management (WEM) solution that’s part of a single customer service application platform. Once again, NICE has been named a Leader in…

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  January 9, 2020

  Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation

  NICE’s advanced AI-based RPA is being used to automate both front and back-office operations to increase employee engagement and increase customer satisfaction. Thousands of employees will be benefitting from NICE RPA’s leading attended desktop automation solution in the initial phase.…

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  January 9, 2020

  RingCentral and Avaya Announce Closing of Strategic Partnership

  Avaya and RingCentral will introduce a new solution, Avaya Cloud Office by RingCentral (“Avaya Cloud Office”), which will be the exclusive public Unified Communications as a Service (“UCaaS”) solution marketed and sold by Avaya. Avaya Cloud Office combines RingCentral’s leading UCaaS platform with Avaya’s technology,…

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