{"id":877,"date":"2021-07-19T16:29:00","date_gmt":"2021-07-19T16:29:00","guid":{"rendered":"http:\/\/crystalcomm.ge\/?p=877"},"modified":"2021-07-29T16:40:32","modified_gmt":"2021-07-29T16:40:32","slug":"once-again-nice-has-been-recognised-as-a-leader-in-the-2021-gartner-magic-quadrant-for-workforce-engagement-management-wem-report-nice-has-also-received-the-highest-scores-across-all-4-use-cases-i","status":"publish","type":"post","link":"http:\/\/crystalcomm.ge\/?p=877","title":{"rendered":"Once again, NICE has been recognised as a Leader in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM) report."},"content":{"rendered":"\n<p>Differentiating in today\u2019s transformative times requires an exceptional, next-gen customer experience (CX) that engages customers on the digital channels where they live. To satisfy the digital-first customer, you need an innovative, comprehensive workforce engagement management (WEM) solution that\u2019s part of a single customer service application platform.<\/p>\n\n\n\n<p>Once again,&nbsp;<strong>NICE has been named a Leader in the 2021 Gartner Magic Quadrant for WEM. NICE has also received highest ratings across all 4 use cases in the 2021 Critical Capabilities for WEM<\/strong>. Scoring more than 4.2 out of 5 in all four use cases, we believe NICE\u2019s Ai-infused WEM solutions help drive employees to perform at their highest levels to maximize customer satisfaction.<\/p>\n\n\n\n<p>Get this complimentary report where we believe you will learn more about:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Transforming your contact center WEM by applying the next-gen capabilities of NICE<\/li><li>Motivating employees and turbocharging CSAT through what we believe are NICE\u2019s unmatched WEM solutions&nbsp;<\/li><li>Optimizing your WEM strategy through the power of a single customer service application platform<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Differentiating in today\u2019s transformative times requires an exceptional, next-gen customer experience (CX) that engages customers on the digital channels where they live. To satisfy the digital-first customer, you need an innovative, comprehensive workforce engagement management (WEM) solution that\u2019s part of a single customer service application platform. Once again, NICE has been named a Leader in<\/p>\n","protected":false},"author":1,"featured_media":879,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/posts\/877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=877"}],"version-history":[{"count":7,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/posts\/877\/revisions"}],"predecessor-version":[{"id":886,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/posts\/877\/revisions\/886"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=\/wp\/v2\/media\/879"}],"wp:attachment":[{"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=877"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/crystalcomm.ge\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}