Differentiating in today’s transformative times requires an exceptional, next-gen customer experience (CX) that engages customers on the digital channels where they live. To satisfy the digital-first customer, you need an innovative, comprehensive workforce engagement management (WEM) solution that’s part of a single customer service application platform. Once again, NICE has been named a Leader in
NICE’s advanced AI-based RPA is being used to automate both front and back-office operations to increase employee engagement and increase customer satisfaction. Thousands of employees will be benefitting from NICE RPA’s leading attended desktop automation solution in the initial phase.
Avaya and RingCentral will introduce a new solution, Avaya Cloud Office by RingCentral (“Avaya Cloud Office”), which will be the exclusive public Unified Communications as a Service (“UCaaS”) solution marketed and sold by Avaya. Avaya Cloud Office combines RingCentral’s leading UCaaS platform with Avaya’s technology,
For Third Consecutive Year NICE Named a Leader in Gartner’s WEM Magic Quadrant, a Leader on Each Axis, Furthest on Completeness of Vision and Highest on Ability to Execute Rapid and consistent innovation remains at the core of how NICE delivers value and drives market differentiation to customers, and we’re proud to be recognized for this in Gartner’s report.
