• Support

    support

    We provide custom hardware and software support for our customers starting with global and 2 hour onsite solutions.

    Server & Storage’s Support

    • Contact Centers: Avaya, NICE Systems, Cisco, 3CX
    • Virtualization: VMware, Citrix
    • Unix Servers: Cisco, HP Proliant, IBM, Juniper, Sun
    • Array and Storages: EMC², HP, Netapp
    • Network solutions: Cisco, Procurve, Aruba Networks
    • Security: Websense

    Our Onsite SLAS Start From 2H On Site

    SLA Options

    AGREEMENTBRONZE_5d/7BRONZE_24/7SILVERGOLD
    PLATINUM
    TELEPHONE AVAILABILITYOffice hours24/7/36524/7/36524/7/36524/7/365
    TELEPHONE RESPONSEThe following business day2 hours1 hour30 minutes30 minutes
    REPAIRBest effortBest effort (<3days)Critical:12h
    Major:3BD
    Minor:14BD
    Critical:12h
    Major:24h
    Minor:7BD
    Critical:12h
    Major:24h
    Minor:7BD
    ON SITE SUPPORTCritical:24h
    Major:48h
    Critical:4h
    Major:24h
    Critical:4h
    Major:24h
    4h2h
    CALL-OUT AVAILABILITYOffice hours24/7/36524/7/36524/7/36524/7/365