Interaction Recording

In today’s call center, calls are no longer recorded just for later playback – they are captured for on-the-spot insight and action. If you need to capture every call in your center to comply with regulations or analyze interactions to understand why customers are calling, or if you want to record a random sample of calls for quality management, recording system fulfills all of your recording needs.  

Recording platform provides comprehensive call recording technology that adapts easily to the unique operational requirements of any call center. It supports virtually any telephony environment, including VoIP, traditional TDM and hybrid networks, enabling a seamless transition during technology migrations, as your call center grows and evolves. System supports thousands of concurrent IP streams in a single platform: capturing, forwarding streams in real time, recording and archiving.

Call center recording platform gives you complete control over call recording. Redundancy and high-availability options provide round-the-clock functionality if you need every call captured. Flexible recording rules let you meet specific needs for departments or business groups within the organization, including branch operations and work-at-home agents. Flexible storage rules determine where recorded calls are archived and for how long.