Breaking News – NICE is a leader in 2019 WEM magic quadrant

For Third Consecutive Year NICE Named a Leader in Gartner’s WEM Magic Quadrant, a Leader on Each Axis, Furthest on Completeness of Vision and Highest on Ability to Execute

Rapid and consistent innovation remains at the core of how NICE delivers value and drives market differentiation to customers, and we’re proud to be recognized for this in Gartner’s report. We feel the report points to several key strengths that warrant NICE’s recognition as a Leader:

  • The use of Artificial Intelligence (AI) to provide a differentiated employee engagement
  • Aspects such as Robotic Process Automation (RPA), real time gamification, employee virtual assistance that make NICE’s offering more advanced than those of most competitors 
  • A persona based management suite to enhance the workforce 
  • Single employee application which drives better interactions with customers through inspired employees