Implemenation of NetApp Storage Our company implemented sorage solution based on FAS2200 series model FAS2240A-4 with disk shelf DS4246 and High Availability. NetApp FAS2200 series is a powerful, affordable, flexible data storage for midsized businesses and distributed enterprises. Midsized businesses and enterprises with distributed environments need powerful, flexible data storage to handle data growth. The […]
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Read MoreDesktop Virtualization One of our customers wanted to simplify desktop management via virtualization, enabling remote management of machines in terms of systems and applications. To offer new user services, such as portable client services, simultaneously reducing indirect costs associated with client maintenance. VMware has made it possible to manage some client devices, and their goal […]
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Implementation of NICE Systems Screen Recording Successfully implemented NICE Systems Screen Recording Solution. It allows to capture screen from user’s PC to help supervisors to view contact centers agent activity during whole interaction to improve quality of service and coaching agents. Implementation of NICE Systems Speech Analytics With our help customer successfully integrated Innovative Speech Technologies. Emotion […]
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Avaya Call Back Assist The Callback Assist application provides callers with choices for their service experience when agents are not immediately available to take their calls. It announces to callers the estimated wait time, and then offers to have an agent call them back, versus waiting on hold. In addition, callers can select either an […]
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Read MoreProject Management and Platform Upgrade We’ve got request from one of our customers for IT Planning, Process, Project Management and Platform Upgrade. They were doing a platform upgrade and planning to implement new services and virtualization in organization. It was critical that this effort be led by a strong project manager who understood the technology […]
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Crystal Communication Georgia provides midzise and eneterprise support service for types of customers in Goverment, Telecom, Education and Private business sectors including SLA services outside of Georgia. Our personnel are trained and certified by the world’s leading hardware and software vendors. For many years we are providing wide range of SLA options to our customers. […]